Drew Burden » Pwnage

I expand the word “bullshit” to five paragraphs

Drew Burden — Wed, 20 Jan 2010 19:22:38 +0000

We’ve had an ongoing problem at work with one of the applications we use for tax forms. One of the local forms is horribly incomplete, and I called customer service to have them update the form. After getting someone who knows what they’re doing, I made them aware of the problem and this rep promised me he would follow up. I received a response last week pretty much saying the editors refused to help us.

This didn’t sit well with the bossman, to say the least. He gave me the contact info for our sales rep, whom I promptly told, “bullshit”. Here’s the email I wrote– names have been changed to protect the innocent.

Good afternoon SALES REP, here’s what we have going on.

One of the main forms we use in APPLICATION is “KY Owensboro NP-1″, which is the Net Profit License Fee return for the City of Owensboro and Daviess County Fiscal Court. This is available online at http://www.owensboro.org/sites/default/files/finance/Net_Profit_Return.pdf. In APPLICATION, this is just one page, but the version available on the City’s web site also has several worksheet pages attached before the instructions section meant to be linked back to the first page.

If you take a look at “KY Owensboro NP-1A” (Amended Net License Fee), you will find that it is the same as the worksheets after the first page of KY Owensboro NP-1, with the word “Amended” added where necessary.

I have called APPLICATION support twice over the past couple of weeks and everyone I have spoken to has been very helpful. The editors insist these additional pages are not part of the return, but rather the instructions, and the one page already in APPLICATION is current and correct. No one at this firm disagrees with that, but the return form is nigh useless without these additional sheets. The impression I get from the editors’ response forwarded to me by SUPPORT REP this morning is not what I would expect from professionals who are there to help us and make our jobs easier. A lack of an update to this form is negatively impacting our firm’s productivity and greatly diminishing the value we see in APPLICATION.

If you could help us get an updated form into the software, I and many of my colleagues here would appreciate it very much.

Today I received an email telling me the form would be updated next week. Moral of the story: if you’re unhappy with something, talk to your sales rep. It’s their ass on the line and they will get shit DONE.

Hillary gets pwned

Drew Burden — Sun, 24 Feb 2008 06:06:45 +0000

Watch all the way to the end. She screws up big time. I also like when right after she says something, Obama looks up as if he’s saying “wtf is she talking about?” FUNNEH. Either way, watch.

Edit: To clarify, I’m talking about pwnage by the audience.

Rep’s daughter deals some pwnage

Drew Burden — Fri, 22 Feb 2008 09:52:12 +0000

Lately, Kentucky’s governor Steve Beshear (D) announced a new budget plan that works toward a balanced budget without raising taxes — a campaign pledge he’s at least trying to make good on. This plan includes budget cuts for higher education in Kentucky. College students are up in arms, demanding the cuts go somewhere else and daring to suggest that Ernie Fletcher, Beshear’s predecessor, wasn’t so bad. There is a Facebook group with the names and addresses of all Kentucky’s U.S. senators and representatives, urging group members to write to them and have them put a stop to the cuts. Ben Chandler is one of Kentucky’s representatives. His daughter, Lucie, posted this comment on the group’s wall:

PWNED. And she’s still in high school.

This new budget doesn’t cut funds for Medicaid, KCHIP, or K-12 education in the commonwealth. A sacrifice must be made if you don’t want to pay more in taxes. And if Steve Beshear wants to have any hope of re-election in 2011, he cannot raise taxes. The man was handed a mess in Frankfort and he’s trying to clean it up. We must have faith in him to do his best.