This didn’t sit well with the bossman, to say the least. He gave me the contact info for our sales rep, whom I promptly told, “bullshit”. Here’s the email I wrote– names have been changed to protect the innocent.

Good afternoon SALES REP, here’s what we have going on.

One of the main forms we use in APPLICATION is “KY Owensboro NP-1″, which is the Net Profit License Fee return for the City of Owensboro and Daviess County Fiscal Court. This is available online at http://www.owensboro.org/sites/default/files/finance/Net_Profit_Return.pdf. In APPLICATION, this is just one page, but the version available on the City’s web site also has several worksheet pages attached before the instructions section meant to be linked back to the first page.

If you take a look at “KY Owensboro NP-1A” (Amended Net License Fee), you will find that it is the same as the worksheets after the first page of KY Owensboro NP-1, with the word “Amended” added where necessary.

I have called APPLICATION support twice over the past couple of weeks and everyone I have spoken to has been very helpful. The editors insist these additional pages are not part of the return, but rather the instructions, and the one page already in APPLICATION is current and correct. No one at this firm disagrees with that, but the return form is nigh useless without these additional sheets. The impression I get from the editors’ response forwarded to me by SUPPORT REP this morning is not what I would expect from professionals who are there to help us and make our jobs easier. A lack of an update to this form is negatively impacting our firm’s productivity and greatly diminishing the value we see in APPLICATION.

If you could help us get an updated form into the software, I and many of my colleagues here would appreciate it very much.

Today I received an email telling me the form would be updated next week. Moral of the story: if you’re unhappy with something, talk to your sales rep. It’s their ass on the line and they will get shit DONE.